Thursday, May 21, 2009

All in a Day's Work

While doing some "spring cleaning" of old files on my computer, I came across the following anecdote I had jotted down when I was first contemplating starting a blog.

At the reference desk, I had a patron call on the telephone and ask to speak to her husband. As we have no loudspeaker/public address system, this involved my having to locate him personally. It wasn't busy at the time and very few people had come in that morning, so I was willing to give it a try.

When I asked her to describe him, she responded, "He's average." Well, yes, that narrows it down, hmm.... Then she added, "He's bald." Obviously, I wasn't thinking straight because I put her on hold and set out to look for the man with just the meager information that he was an average bald man.

Halfway through my search, I returned to the phone and asked if there was any more information she could give me. "He might be wearing a baseball cap," she added helpfully. So now I was on the lookout for an average man who is bald but may be wearing a baseball cap so I wouldn't be able to tell he was bald.

At this point I asked for his name. Long story short, the husband wasn't in the library at that time but he came in shortly afterwards and I told him to contact his wife. Please!

Isn't it crazy the things patrons expect librarians to be able to do?


jelly said...

You are Wonder Woman!!
lol. You are expected to be knowledgable about are THE LIBRARIAN.


SpeakUp Librarian said...

Ahh, you're too kind, jelly. How much do I owe you for saying that?

jelly said...

1 million dollars?

SpeakUp Librarian said...

You do accept Monopoly money, don't you?