As mentioned in my previous post, I had a difficult time hearing at the Library of Congress. When Hollace and I went to the visitors desk, we were directed to view a movie and take a tour. The movie was not captioned. We asked for captions, but were told this was a new film and there had been technical problems and the captions were not yet unavailable. We were given a URL for an online video with captions. But what good was that to us right then?
The tour guide was informed about our needs and she did her best to face us and enunciate, but the acoustics in the grand building were terrible. Sound bounced off the hard marble surfaces. Soon, my head was roaring. I left with an awful headache.
When I was back in the HLAA office the next week, advocate Lise Hamlin suggested I write a complaint letter about my experience. I did and here's the email I wrote and the response I received:
Dear Visitors Services Office,
I am a professional librarian who was excited to visit the Library of Congress while in Washington D.C. for a short time this summer. I went last Friday and was amazed at how beautiful your building is. Unfortunately, I could not fully participate in the guided tour because of my hearing loss.
I use English to communicate rather than sign language so having an interpreter would not have made a difference. Two things would have helped: 1) to have closed captions on the visitors' video and 2) to have a transcript of the guided tour. I inquired about them and was told they were unavailable. I hope that you will implement both of these accommodations for people like me who have hearing loss and use English.
I left the Library of Congress with a terrible headache from straining to hear which marred my experience. I hope if I can come again it will be different the next time.
Dear Ms. Wegley,
Thank you for bringing to my attention the problems you encountered during your recent
visit to the Library of Congress. We strive to make every person’s time here special, so
I am so sorry that your visit did not meet expectations.
The orientation film typically has captions, however we have encountered recently some
technical difficulties. We are working to fully resolve the problem. I would be happy
to send you a copy of the DVD for your personal use, if you send me your address. In the
meantime, you can access the film (with captions) online at
Regarding the problem with the guided tour, because each docent gives their own tour, it
is not possible for us to provide a script, however, I hope you picked up a brochure that
has the core elements of every tour explained. I attach a pdf of that brochure here. In
addition, you can study the areas you saw and other areas that are not part of the tour
We would like to make amends, so please let us know when you might return.
Thank you for visiting and for sharing your feedback.
Chief, Visitor Services Office
Library of Congress
Washington, DC 20540-4990
Sunday, October 18, 2015
Thursday, September 24, 2015
As a librarian, visiting the Library of Congress seems almost like making a pilgrimage to Mecca. It simply must be done at some point in your life. I had been to Washington D.C. once before for a library convention, but had not been able to see the Library of Congress because of their early closing time of 4:30 p.m. I had not expected to visit while I was in D.C. last summer for the same reason. But one Friday morning, my internship supervisor, Barbara Kelley insisted I go that afternoon. She even sent me with Hollace Goodman, who volunteers daily at the HLAA office.
In this first of two posts, I will share the photos I took during my visit. I had not expected the Library of Congress to be as beautiful as it is. When I first came in, I felt as though I had entered a cathedral. The place was magnificent. My eyes feasted on the beauty. Here's a look at what I saw:
This is the impressive building from the outside.
This fountain reminded me of Rome.
The famous reading room
I was surprised that we weren't allowed in. We
could only view it for a few moments from above.
Books from Thomas Jefferson's collection
Although my photos do not show other
visitors, the place was packed with tourists.
Stained glass panels in the ceiling
Closeup on a corner's detailed artistry
Minerva, Roman goddess of wisdom
I hope you enjoyed these pictures from this extraordinary library. In my next post, I'll talk about the difficulties I had as a hard of hearing visitor and share the communications I had with the Library of Congress concerning accommodations and access.
Posted by Sarah Wegley at 3:53 PM