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Friday, December 12, 2008

Meet Feel Good Librarian: Excellent Service in Action

Feel Good Librarian is the person we all secretly hope to see behind the desk when we come to the library for help. She's knowledgeable, compassionate, and willing to go the extra mile.

For those of you unfamiliar with her inspiring blog, here are some of her classic posts:

Picking Stone: how she taught a bipolar senior citizen to use a computer.

Among the Living: how she helped a woman who wanted to know if her husband was dead (when most of us would have been running to hide in the stacks when faced with such a question).

Long Lost Cousins: how she tactfully helped a man avoid becoming enmeshed in an internet scam.

After reading her stories, you may be wondering if Feel Good Librarian's coworkers and patrons appreciate how truly wonderful she is. Yes, they do as seen here: Psst

In this holiday season, it's good to be reminded that there are angels among us. Sometimes they can even be found at the library.


Taylorstales-Genealogy said...

Thank you Speak Up Librarian, I work (as you know!) in both an academic library and a public library and nothing is more rewarding than helping a patron be successful. Whether suggesting an author or a book, helping with an internet search, printing a document, helping a senior obtain information...that's what it is all about. Making them WANT to come back to my library, use your library! We have a sign in adult services that simply states "Please interrupt me"...and I for one really mean it!

SpeakUp Librarian said...

People like you and Feel Good Librarian get what public service really means. Keep up the good work. You are making a difference.